<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:modeler="http://camunda.org/schema/modeler/1.0" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Web Modeler" exporterVersion="8cca9cf" modeler:executionPlatform="Camunda Cloud" modeler:executionPlatformVersion="8.8.0">
  <bpmn:collaboration id="Collaboration_197odv8" name="Receber Denúncias de dano ao coletivo Catarina e ZapDenúncia">
    <bpmn:participant id="Participant_0r1az28" name="Procon" processRef="Process_1dh01j1" />
    <bpmn:participant id="Participant_0mfzm8j" name="Consumidor" processRef="Process_1hejcjg" />
    <bpmn:messageFlow id="Flow_02uk8z9" sourceRef="Event_0uhj213" targetRef="Event_1sb8918" />
    <bpmn:messageFlow id="Flow_0s647j0" sourceRef="Event_1b4evka" targetRef="Event_16cq77h" />
    <bpmn:messageFlow id="Flow_0fyulqt" sourceRef="Event_1jh56yy" targetRef="Event_0etz8n9" />
    <bpmn:messageFlow id="Flow_02vq67p" sourceRef="Event_1w5rnhl" targetRef="Event_1ur7mvr" />
    <bpmn:messageFlow id="Flow_0qsaryk" sourceRef="Event_0ekiehb" targetRef="Event_1hkh2l6" />
    <bpmn:messageFlow id="Flow_1pynadd" sourceRef="Event_0svnd5v" targetRef="Event_1uo5jxn" />
  </bpmn:collaboration>
  <bpmn:process id="Process_1dh01j1" name="Catarina e ZapDenúncia" isExecutable="true">
    <bpmn:laneSet id="LaneSet_1ugbobf">
      <bpmn:lane id="Lane_00jd62a" name="Receber Denúncias de dano ao coletivo - Zap Denúncia">
        <bpmn:flowNodeRef>Activity_096n8v2</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1sb8918</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1hkh2l6</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0c3gv3k</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1txosp0</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0etz8n9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1b4evka</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0kfwg1n</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0ymokpa</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1iojtm8</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1keoyei</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0scwljp</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1lpprbg</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0ocpgxh</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1jsruqq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1ccq0k8</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0ci0g8e</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_16kjacm</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1411aju</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0q0m44s</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0ik2d0g</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1w5rnhl</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0svnd5v</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1x2e8kn</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1ip2ove</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0b1qxqm</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0ip6l3e</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1hwlhdy</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1rq84em</bpmn:flowNodeRef>
        <bpmn:childLaneSet id="LaneSet_1w2pgay">
          <bpmn:lane id="Lane_0u37mj2" name="Atendente">
            <bpmn:flowNodeRef>Activity_096n8v2</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1sb8918</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1hkh2l6</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0c3gv3k</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1txosp0</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0etz8n9</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1b4evka</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_0kfwg1n</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0ymokpa</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1iojtm8</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1keoyei</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0scwljp</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1lpprbg</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0ocpgxh</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1jsruqq</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1ccq0k8</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0ci0g8e</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_16kjacm</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1411aju</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0q0m44s</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0ik2d0g</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1w5rnhl</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0svnd5v</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1x2e8kn</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_1ip2ove</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0b1qxqm</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0ip6l3e</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1hwlhdy</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1rq84em</bpmn:flowNodeRef>
            <bpmn:childLaneSet id="LaneSet_0vksyld" />
          </bpmn:lane>
        </bpmn:childLaneSet>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:task id="Activity_096n8v2" name="Informar quais os serviços prestados">
      <bpmn:incoming>Flow_03ususk</bpmn:incoming>
      <bpmn:outgoing>Flow_1vx5dn9</bpmn:outgoing>
    </bpmn:task>
    <bpmn:startEvent id="Event_1sb8918" name="Mensagem recebida via Whatsapp">
      <bpmn:outgoing>Flow_03ususk</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_14ozkrr" />
    </bpmn:startEvent>
    <bpmn:startEvent id="Event_1hkh2l6" name="Informações e documentos recebidos via&#10;Whatsapp (ajustes)">
      <bpmn:outgoing>Flow_13vpvvd</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1vwiuik" />
    </bpmn:startEvent>
    <bpmn:task id="Activity_0c3gv3k" name="Solicitar informações e documentos">
      <bpmn:incoming>Flow_0diozqk</bpmn:incoming>
      <bpmn:outgoing>Flow_0wdmqs6</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1txosp0" name="Avaliar Relato do consumidor">
      <bpmn:incoming>Flow_13ipsl6</bpmn:incoming>
      <bpmn:incoming>Flow_13vpvvd</bpmn:incoming>
      <bpmn:outgoing>Flow_1c1qd0p</bpmn:outgoing>
    </bpmn:task>
    <bpmn:intermediateCatchEvent id="Event_0etz8n9" name="Informações e documentos recebidos via&#10;Whatsapp">
      <bpmn:incoming>Flow_0dvksyz</bpmn:incoming>
      <bpmn:outgoing>Flow_13ipsl6</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_16kqowe" />
    </bpmn:intermediateCatchEvent>
    <bpmn:intermediateThrowEvent id="Event_1b4evka" name="Mensagem enviada via&#10;Whatsapp">
      <bpmn:incoming>Flow_0wdmqs6</bpmn:incoming>
      <bpmn:outgoing>Flow_0dvksyz</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_152ckjy" />
    </bpmn:intermediateThrowEvent>
    <bpmn:exclusiveGateway id="Gateway_0kfwg1n" default="Flow_09ogax6">
      <bpmn:incoming>Flow_1c1qd0p</bpmn:incoming>
      <bpmn:outgoing>Flow_0lo7g24</bpmn:outgoing>
      <bpmn:outgoing>Flow_0g4iz3u</bpmn:outgoing>
      <bpmn:outgoing>Flow_09ogax6</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:intermediateCatchEvent id="Event_0ymokpa" name="Informado ao Consumidor via Whatsapp">
      <bpmn:incoming>Flow_0bqr75s</bpmn:incoming>
      <bpmn:outgoing>Flow_007c1du</bpmn:outgoing>
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_1w97e5i">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:intermediateCatchEvent>
    <bpmn:task id="Activity_1iojtm8" name="Informar ao consumidor que a denúncia foi realizada">
      <bpmn:incoming>Flow_1c80cj4</bpmn:incoming>
      <bpmn:outgoing>Flow_0bqr75s</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1keoyei" name="Encaminhar para o setor de destino">
      <bpmn:incoming>Flow_0wclo2r</bpmn:incoming>
      <bpmn:outgoing>Flow_1c80cj4</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0scwljp" name="Inserir memorando como peça no processo SGPE">
      <bpmn:incoming>Flow_09g05fq</bpmn:incoming>
      <bpmn:outgoing>Flow_0wclo2r</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1lpprbg" name="Gerar memorando interno sobre o caso">
      <bpmn:incoming>Flow_13g4jg1</bpmn:incoming>
      <bpmn:outgoing>Flow_09g05fq</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0ocpgxh" name="Inserir evidências como peças no processo SGPE">
      <bpmn:incoming>Flow_0466ss8</bpmn:incoming>
      <bpmn:outgoing>Flow_13g4jg1</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1jsruqq" name="Inserir registro como peça no processo">
      <bpmn:incoming>Flow_1mm7i7l</bpmn:incoming>
      <bpmn:outgoing>Flow_0466ss8</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1ccq0k8" name="Gerar o registro da denúncia">
      <bpmn:incoming>Flow_1vrtmak</bpmn:incoming>
      <bpmn:outgoing>Flow_1mm7i7l</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0ci0g8e" name="Autuar processo SGPE">
      <bpmn:incoming>Flow_09ogax6</bpmn:incoming>
      <bpmn:outgoing>Flow_1vrtmak</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_16kjacm" name="Denúncia de dano coletivo recebida via ZapDenúncia">
      <bpmn:incoming>Flow_09yuqna</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:task id="Activity_1411aju" name="Registrar no formulário do sistema interno">
      <bpmn:incoming>Flow_10d3e7b</bpmn:incoming>
      <bpmn:outgoing>Flow_09yuqna</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0q0m44s" name="Alterar etiqueta do atendimento">
      <bpmn:incoming>Flow_007c1du</bpmn:incoming>
      <bpmn:outgoing>Flow_10d3e7b</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0ik2d0g" name="Orientar consumidor">
      <bpmn:incoming>Flow_0lo7g24</bpmn:incoming>
      <bpmn:outgoing>Flow_1ydeg6o</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_1w5rnhl" name="Solicitação enviada via Whatsapp">
      <bpmn:incoming>Flow_1ve3vsz</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0suv8lp" />
    </bpmn:endEvent>
    <bpmn:endEvent id="Event_0svnd5v" name="Orientação enviada via Whatsapp">
      <bpmn:incoming>Flow_1ydeg6o</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_188s4e7" />
    </bpmn:endEvent>
    <bpmn:task id="Activity_1x2e8kn" name="Solicitar ajustes nos documentos">
      <bpmn:incoming>Flow_0g4iz3u</bpmn:incoming>
      <bpmn:outgoing>Flow_1ve3vsz</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="Gateway_1ip2ove">
      <bpmn:incoming>Flow_1vx5dn9</bpmn:incoming>
      <bpmn:outgoing>Flow_0diozqk</bpmn:outgoing>
      <bpmn:outgoing>Flow_1lux5tq</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:task id="Activity_0b1qxqm" name="Prestar orientações">
      <bpmn:incoming>Flow_1lux5tq</bpmn:incoming>
      <bpmn:outgoing>Flow_0zozzb6</bpmn:outgoing>
    </bpmn:task>
    <bpmn:intermediateCatchEvent id="Event_0ip6l3e" name="Consumidor informado">
      <bpmn:incoming>Flow_0zozzb6</bpmn:incoming>
      <bpmn:outgoing>Flow_1achkm7</bpmn:outgoing>
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_1qboupy">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:intermediateCatchEvent>
    <bpmn:endEvent id="Event_1hwlhdy" name="Atendimento realizado (orientação)">
      <bpmn:incoming>Flow_1achkm7</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:boundaryEvent id="Event_1rq84em" name="Encaminhado ao setor de destino" attachedToRef="Activity_1keoyei">
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_0jbo894">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:boundaryEvent>
    <bpmn:sequenceFlow id="Flow_03ususk" sourceRef="Event_1sb8918" targetRef="Activity_096n8v2" />
    <bpmn:sequenceFlow id="Flow_1vx5dn9" sourceRef="Activity_096n8v2" targetRef="Gateway_1ip2ove" />
    <bpmn:sequenceFlow id="Flow_13vpvvd" sourceRef="Event_1hkh2l6" targetRef="Activity_1txosp0" />
    <bpmn:sequenceFlow id="Flow_0diozqk" name="Denúncia" sourceRef="Gateway_1ip2ove" targetRef="Activity_0c3gv3k" />
    <bpmn:sequenceFlow id="Flow_0wdmqs6" sourceRef="Activity_0c3gv3k" targetRef="Event_1b4evka" />
    <bpmn:sequenceFlow id="Flow_13ipsl6" sourceRef="Event_0etz8n9" targetRef="Activity_1txosp0" />
    <bpmn:sequenceFlow id="Flow_1c1qd0p" sourceRef="Activity_1txosp0" targetRef="Gateway_0kfwg1n" />
    <bpmn:sequenceFlow id="Flow_0dvksyz" sourceRef="Event_1b4evka" targetRef="Event_0etz8n9" />
    <bpmn:sequenceFlow id="Flow_0lo7g24" name="Inadmissível ou&#10;Reclamação" sourceRef="Gateway_0kfwg1n" targetRef="Activity_0ik2d0g" />
    <bpmn:sequenceFlow id="Flow_0g4iz3u" name="Necessidade de ajuste" sourceRef="Gateway_0kfwg1n" targetRef="Activity_1x2e8kn" />
    <bpmn:sequenceFlow id="Flow_09ogax6" name="Denúncia&#10;Admissível" sourceRef="Gateway_0kfwg1n" targetRef="Activity_0ci0g8e" />
    <bpmn:sequenceFlow id="Flow_0bqr75s" sourceRef="Activity_1iojtm8" targetRef="Event_0ymokpa" />
    <bpmn:sequenceFlow id="Flow_007c1du" sourceRef="Event_0ymokpa" targetRef="Activity_0q0m44s" />
    <bpmn:sequenceFlow id="Flow_1c80cj4" sourceRef="Activity_1keoyei" targetRef="Activity_1iojtm8" />
    <bpmn:sequenceFlow id="Flow_0wclo2r" sourceRef="Activity_0scwljp" targetRef="Activity_1keoyei" />
    <bpmn:sequenceFlow id="Flow_09g05fq" sourceRef="Activity_1lpprbg" targetRef="Activity_0scwljp" />
    <bpmn:sequenceFlow id="Flow_13g4jg1" sourceRef="Activity_0ocpgxh" targetRef="Activity_1lpprbg" />
    <bpmn:sequenceFlow id="Flow_0466ss8" sourceRef="Activity_1jsruqq" targetRef="Activity_0ocpgxh" />
    <bpmn:sequenceFlow id="Flow_1mm7i7l" sourceRef="Activity_1ccq0k8" targetRef="Activity_1jsruqq" />
    <bpmn:sequenceFlow id="Flow_1vrtmak" sourceRef="Activity_0ci0g8e" targetRef="Activity_1ccq0k8" />
    <bpmn:sequenceFlow id="Flow_09yuqna" sourceRef="Activity_1411aju" targetRef="Event_16kjacm" />
    <bpmn:sequenceFlow id="Flow_10d3e7b" sourceRef="Activity_0q0m44s" targetRef="Activity_1411aju" />
    <bpmn:sequenceFlow id="Flow_1ydeg6o" sourceRef="Activity_0ik2d0g" targetRef="Event_0svnd5v" />
    <bpmn:sequenceFlow id="Flow_1ve3vsz" sourceRef="Activity_1x2e8kn" targetRef="Event_1w5rnhl" />
    <bpmn:sequenceFlow id="Flow_1lux5tq" name="Demais solicitações" sourceRef="Gateway_1ip2ove" targetRef="Activity_0b1qxqm" />
    <bpmn:sequenceFlow id="Flow_0zozzb6" sourceRef="Activity_0b1qxqm" targetRef="Event_0ip6l3e" />
    <bpmn:sequenceFlow id="Flow_1achkm7" sourceRef="Event_0ip6l3e" targetRef="Event_1hwlhdy" />
  </bpmn:process>
  <bpmn:process id="Process_1hejcjg" isExecutable="false">
    <bpmn:startEvent id="Event_09xzgmt" name="Necessidade de realizar uma denúncia via ZapDenúncia">
      <bpmn:outgoing>Flow_0usz2v2</bpmn:outgoing>
    </bpmn:startEvent>
    <bpmn:intermediateThrowEvent id="Event_0uhj213" name="Mensagem enviada via whatsapp">
      <bpmn:incoming>Flow_01gfmr9</bpmn:incoming>
      <bpmn:outgoing>Flow_0z79bf7</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1w1dpgm" />
    </bpmn:intermediateThrowEvent>
    <bpmn:task id="Activity_0obucuq" name="Acessar o site oficial do PROCON SC">
      <bpmn:incoming>Flow_0usz2v2</bpmn:incoming>
      <bpmn:outgoing>Flow_15mkuzz</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1yplhey" name="Acessar a página do Zap Denúncia">
      <bpmn:incoming>Flow_15mkuzz</bpmn:incoming>
      <bpmn:outgoing>Flow_1sffi0a</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0zaxu2y" name="Entrar em contato com o número oficial disponibilizado">
      <bpmn:incoming>Flow_1sffi0a</bpmn:incoming>
      <bpmn:outgoing>Flow_01gfmr9</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1vw3s79" name="Enviar informações e documentos">
      <bpmn:incoming>Flow_0mp9jwi</bpmn:incoming>
      <bpmn:outgoing>Flow_0jk1gk2</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_1jh56yy" name="Informações e documentos enviados via&#10;Whatsapp">
      <bpmn:incoming>Flow_0jk1gk2</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1tmcm0t" />
    </bpmn:endEvent>
    <bpmn:task id="Activity_06j4qh7" name="Receber orientação">
      <bpmn:incoming>Flow_06exc4b</bpmn:incoming>
      <bpmn:outgoing>Flow_0iau6i0</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_12jj3dp" name="Atendimento realizado (inadmissível)">
      <bpmn:incoming>Flow_0iau6i0</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:task id="Activity_0bzm804" name="Ajustar documentos">
      <bpmn:incoming>Flow_1bu4jym</bpmn:incoming>
      <bpmn:outgoing>Flow_1v9muzm</bpmn:outgoing>
    </bpmn:task>
    <bpmn:startEvent id="Event_1uo5jxn" name="Orientação recebida via Whatsapp">
      <bpmn:outgoing>Flow_06exc4b</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0jje3r2" />
    </bpmn:startEvent>
    <bpmn:startEvent id="Event_1ur7mvr" name="Solicitação recebida via Whatsapp">
      <bpmn:outgoing>Flow_1bu4jym</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1jvk06f" />
    </bpmn:startEvent>
    <bpmn:endEvent id="Event_0ekiehb" name="Informações e documentos enviados via&#10;Whatsapp (ajustes)">
      <bpmn:incoming>Flow_1v9muzm</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0rxnzxi" />
    </bpmn:endEvent>
    <bpmn:intermediateCatchEvent id="Event_16cq77h" name="Mensagem recebida via Whatsapp">
      <bpmn:incoming>Flow_0z79bf7</bpmn:incoming>
      <bpmn:outgoing>Flow_0mp9jwi</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_085wu8n" />
    </bpmn:intermediateCatchEvent>
    <bpmn:sequenceFlow id="Flow_0usz2v2" sourceRef="Event_09xzgmt" targetRef="Activity_0obucuq" />
    <bpmn:sequenceFlow id="Flow_01gfmr9" sourceRef="Activity_0zaxu2y" targetRef="Event_0uhj213" />
    <bpmn:sequenceFlow id="Flow_0z79bf7" sourceRef="Event_0uhj213" targetRef="Event_16cq77h" />
    <bpmn:sequenceFlow id="Flow_15mkuzz" sourceRef="Activity_0obucuq" targetRef="Activity_1yplhey" />
    <bpmn:sequenceFlow id="Flow_1sffi0a" sourceRef="Activity_1yplhey" targetRef="Activity_0zaxu2y" />
    <bpmn:sequenceFlow id="Flow_0mp9jwi" sourceRef="Event_16cq77h" targetRef="Activity_1vw3s79" />
    <bpmn:sequenceFlow id="Flow_0jk1gk2" sourceRef="Activity_1vw3s79" targetRef="Event_1jh56yy" />
    <bpmn:sequenceFlow id="Flow_06exc4b" sourceRef="Event_1uo5jxn" targetRef="Activity_06j4qh7" />
    <bpmn:sequenceFlow id="Flow_0iau6i0" sourceRef="Activity_06j4qh7" targetRef="Event_12jj3dp" />
    <bpmn:sequenceFlow id="Flow_1bu4jym" sourceRef="Event_1ur7mvr" targetRef="Activity_0bzm804" />
    <bpmn:sequenceFlow id="Flow_1v9muzm" sourceRef="Activity_0bzm804" targetRef="Event_0ekiehb" />
  </bpmn:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_197odv8">
      <bpmndi:BPMNShape id="Participant_0r1az28_di" bpmnElement="Participant_0r1az28" isHorizontal="true">
        <dc:Bounds x="160" y="450" width="3950" height="650" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_00jd62a_di" bpmnElement="Lane_00jd62a" isHorizontal="true">
        <dc:Bounds x="190" y="450" width="3920" height="650" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_0u37mj2_di" bpmnElement="Lane_0u37mj2" isHorizontal="true">
        <dc:Bounds x="220" y="450" width="3890" height="650" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_096n8v2_di" bpmnElement="Activity_096n8v2">
        <dc:Bounds x="900" y="730" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1uj22zk_di" bpmnElement="Event_1sb8918">
        <dc:Bounds x="802" y="752" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="790" y="795" width="60" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1u12fxj_di" bpmnElement="Event_1hkh2l6">
        <dc:Bounds x="1872" y="552" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1915" y="543" width="70" height="66" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0c3gv3k_di" bpmnElement="Activity_0c3gv3k">
        <dc:Bounds x="1290" y="730" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1txosp0_di" bpmnElement="Activity_1txosp0">
        <dc:Bounds x="1840" y="730" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0pb39a4" bpmnElement="Event_0etz8n9">
        <dc:Bounds x="1692" y="752" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1675" y="795" width="70" height="53" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1bgxaim_di" bpmnElement="Event_1b4evka">
        <dc:Bounds x="1442" y="752" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1432" y="795" width="56" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_0kfwg1n_di" bpmnElement="Gateway_0kfwg1n" isMarkerVisible="true">
        <dc:Bounds x="2125" y="745" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0mzafgt" bpmnElement="Event_0ymokpa">
        <dc:Bounds x="3462" y="932" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3442" y="975" width="77" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0a4inus" bpmnElement="Activity_1iojtm8">
        <dc:Bounds x="3300" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1keoyei_di" bpmnElement="Activity_1keoyei">
        <dc:Bounds x="3150" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0scwljp_di" bpmnElement="Activity_0scwljp">
        <dc:Bounds x="3010" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1lpprbg_di" bpmnElement="Activity_1lpprbg">
        <dc:Bounds x="2870" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0ocpgxh_di" bpmnElement="Activity_0ocpgxh">
        <dc:Bounds x="2740" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1jsruqq_di" bpmnElement="Activity_1jsruqq">
        <dc:Bounds x="2590" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1ccq0k8_di" bpmnElement="Activity_1ccq0k8">
        <dc:Bounds x="2460" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0ci0g8e_di" bpmnElement="Activity_0ci0g8e">
        <dc:Bounds x="2320" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_16kjacm_di" bpmnElement="Event_16kjacm">
        <dc:Bounds x="3892" y="932" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3866" y="975" width="90" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1411aju_di" bpmnElement="Activity_1411aju">
        <dc:Bounds x="3720" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0q0m44s_di" bpmnElement="Activity_0q0m44s">
        <dc:Bounds x="3560" y="910" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0ik2d0g_di" bpmnElement="Activity_0ik2d0g">
        <dc:Bounds x="2320" y="530" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_19tidsr_di" bpmnElement="Event_1w5rnhl">
        <dc:Bounds x="2822" y="752" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2812" y="795" width="56" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0et74wd_di" bpmnElement="Event_0svnd5v">
        <dc:Bounds x="2492" y="552" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2482" y="595" width="56" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1x2e8kn_di" bpmnElement="Activity_1x2e8kn">
        <dc:Bounds x="2590" y="730" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_1ip2ove_di" bpmnElement="Gateway_1ip2ove" isMarkerVisible="true">
        <dc:Bounds x="1035" y="745" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0b1qxqm_di" bpmnElement="Activity_0b1qxqm">
        <dc:Bounds x="1290" y="920" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1xrcgc0_di" bpmnElement="Event_0ip6l3e">
        <dc:Bounds x="1442" y="942" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1430" y="985" width="60" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1hwlhdy_di" bpmnElement="Event_1hwlhdy">
        <dc:Bounds x="1552" y="942" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1539" y="985" width="62" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1fmdtnf_di" bpmnElement="Event_1rq84em">
        <dc:Bounds x="3232" y="972" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3209" y="1015" width="83" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_03ususk_di" bpmnElement="Flow_03ususk">
        <di:waypoint x="838" y="770" />
        <di:waypoint x="900" y="770" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1vx5dn9_di" bpmnElement="Flow_1vx5dn9">
        <di:waypoint x="1000" y="770" />
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13vpvvd_di" bpmnElement="Flow_13vpvvd">
        <di:waypoint x="1890" y="588" />
        <di:waypoint x="1890" y="730" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0diozqk_di" bpmnElement="Flow_0diozqk">
        <di:waypoint x="1085" y="770" />
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        <bpmndi:BPMNLabel>
          <dc:Bounds x="1156" y="752" width="47" height="14" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0wdmqs6_di" bpmnElement="Flow_0wdmqs6">
        <di:waypoint x="1390" y="770" />
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13ipsl6_di" bpmnElement="Flow_13ipsl6">
        <di:waypoint x="1728" y="770" />
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1c1qd0p_di" bpmnElement="Flow_1c1qd0p">
        <di:waypoint x="1940" y="770" />
        <di:waypoint x="2125" y="770" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0dvksyz_di" bpmnElement="Flow_0dvksyz">
        <di:waypoint x="1478" y="770" />
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0lo7g24_di" bpmnElement="Flow_0lo7g24">
        <di:waypoint x="2150" y="745" />
        <di:waypoint x="2150" y="570" />
        <di:waypoint x="2320" y="570" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2194" y="536" width="77" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0g4iz3u_di" bpmnElement="Flow_0g4iz3u">
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        <bpmndi:BPMNLabel>
          <dc:Bounds x="2193" y="736" width="79" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_09ogax6_di" bpmnElement="Flow_09ogax6">
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        <bpmndi:BPMNLabel>
          <dc:Bounds x="2206" y="916" width="54" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0bqr75s_di" bpmnElement="Flow_0bqr75s">
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      <bpmndi:BPMNEdge id="Flow_007c1du_di" bpmnElement="Flow_007c1du">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1c80cj4_di" bpmnElement="Flow_1c80cj4">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0wclo2r_di" bpmnElement="Flow_0wclo2r">
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      <bpmndi:BPMNEdge id="Flow_09g05fq_di" bpmnElement="Flow_09g05fq">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13g4jg1_di" bpmnElement="Flow_13g4jg1">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0466ss8_di" bpmnElement="Flow_0466ss8">
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      <bpmndi:BPMNEdge id="Flow_1mm7i7l_di" bpmnElement="Flow_1mm7i7l">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1vrtmak_di" bpmnElement="Flow_1vrtmak">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_09yuqna_di" bpmnElement="Flow_09yuqna">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_10d3e7b_di" bpmnElement="Flow_10d3e7b">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1ydeg6o_di" bpmnElement="Flow_1ydeg6o">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1ve3vsz_di" bpmnElement="Flow_1ve3vsz">
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      <bpmndi:BPMNEdge id="Flow_1lux5tq_di" bpmnElement="Flow_1lux5tq">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0zozzb6_di" bpmnElement="Flow_0zozzb6">
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      <bpmndi:BPMNEdge id="Flow_1achkm7_di" bpmnElement="Flow_1achkm7">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Participant_0mfzm8j_di" bpmnElement="Participant_0mfzm8j" isHorizontal="true">
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        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_09xzgmt_di" bpmnElement="Event_09xzgmt">
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        <bpmndi:BPMNLabel>
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_14vuxsm_di" bpmnElement="Event_0uhj213">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0obucuq_di" bpmnElement="Activity_0obucuq">
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        <bpmndi:BPMNLabel />
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      <bpmndi:BPMNShape id="Activity_1yplhey_di" bpmnElement="Activity_1yplhey">
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        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0zaxu2y_di" bpmnElement="Activity_0zaxu2y">
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        <bpmndi:BPMNLabel />
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      <bpmndi:BPMNShape id="Activity_1vw3s79_di" bpmnElement="Activity_1vw3s79">
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        <bpmndi:BPMNLabel />
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      <bpmndi:BPMNShape id="Event_192qexs_di" bpmnElement="Event_1jh56yy">
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        <bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Activity_06j4qh7_di" bpmnElement="Activity_06j4qh7">
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        <bpmndi:BPMNLabel />
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        <bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Activity_0bzm804_di" bpmnElement="Activity_0bzm804">
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        <bpmndi:BPMNLabel />
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      <bpmndi:BPMNShape id="Event_0s7etko_di" bpmnElement="Event_1uo5jxn">
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        <bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Event_1pzds22_di" bpmnElement="Event_0ekiehb">
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      </bpmndi:BPMNShape>
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_0usz2v2_di" bpmnElement="Flow_0usz2v2">
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_01gfmr9_di" bpmnElement="Flow_01gfmr9">
        <di:waypoint x="740" y="270" />
        <di:waypoint x="802" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0z79bf7_di" bpmnElement="Flow_0z79bf7">
        <di:waypoint x="838" y="270" />
        <di:waypoint x="1452" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_15mkuzz_di" bpmnElement="Flow_15mkuzz">
        <di:waypoint x="470" y="270" />
        <di:waypoint x="510" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1sffi0a_di" bpmnElement="Flow_1sffi0a">
        <di:waypoint x="610" y="270" />
        <di:waypoint x="640" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0mp9jwi_di" bpmnElement="Flow_0mp9jwi">
        <di:waypoint x="1488" y="270" />
        <di:waypoint x="1540" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0jk1gk2_di" bpmnElement="Flow_0jk1gk2">
        <di:waypoint x="1640" y="270" />
        <di:waypoint x="1692" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_06exc4b_di" bpmnElement="Flow_06exc4b">
        <di:waypoint x="2538" y="270" />
        <di:waypoint x="2580" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0iau6i0_di" bpmnElement="Flow_0iau6i0">
        <di:waypoint x="2680" y="270" />
        <di:waypoint x="2722" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1bu4jym_di" bpmnElement="Flow_1bu4jym">
        <di:waypoint x="2858" y="270" />
        <di:waypoint x="2920" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1v9muzm_di" bpmnElement="Flow_1v9muzm">
        <di:waypoint x="3020" y="270" />
        <di:waypoint x="3072" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_02uk8z9_di" bpmnElement="Flow_02uk8z9">
        <di:waypoint x="820" y="288" />
        <di:waypoint x="820" y="752" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0s647j0_di" bpmnElement="Flow_0s647j0">
        <di:waypoint x="1470" y="755" />
        <di:waypoint x="1470" y="288" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0fyulqt_di" bpmnElement="Flow_0fyulqt">
        <di:waypoint x="1710" y="288" />
        <di:waypoint x="1710" y="752" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_02vq67p_di" bpmnElement="Flow_02vq67p">
        <di:waypoint x="2840" y="752" />
        <di:waypoint x="2840" y="288" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0qsaryk_di" bpmnElement="Flow_0qsaryk">
        <di:waypoint x="3090" y="252" />
        <di:waypoint x="3090" y="140" />
        <di:waypoint x="1890" y="140" />
        <di:waypoint x="1890" y="552" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1pynadd_di" bpmnElement="Flow_1pynadd">
        <di:waypoint x="2520" y="555" />
        <di:waypoint x="2520" y="288" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn:definitions>
