<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:modeler="http://camunda.org/schema/modeler/1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Web Modeler" exporterVersion="7bf5689" modeler:executionPlatform="Camunda Cloud" modeler:executionPlatformVersion="8.8.0">
  <bpmn:collaboration id="Collaboration_0xj058q" name="Credenciar empresas consignatárias">
    <bpmn:participant id="Participant_09aqgka" name="Realizar atendimento a servidor ou pensionista do IPREV" processRef="Process_msxbrkw" />
    <bpmn:participant id="Participant_0f2aml5" name="Realizar atendimento a servidor ou pensionista do IPREV" processRef="Process_5umjayc" />
    <bpmn:messageFlow id="Flow_19kkesj" sourceRef="Event_09palfq" targetRef="Event_0p80tk6" />
    <bpmn:messageFlow id="Flow_1270585" sourceRef="Event_1xmwdzz" targetRef="Event_0tmn32i" />
    <bpmn:messageFlow id="Flow_0ngpe5p" sourceRef="Event_0a1sbi9" targetRef="Event_0vk15xb" />
    <bpmn:messageFlow id="Flow_1swwvea" sourceRef="Event_17b0ewy" targetRef="Event_1htza9k" />
    <bpmn:messageFlow id="Flow_1rt48rf" sourceRef="Event_16m7plx" targetRef="Event_0jv5xxc" />
    <bpmn:messageFlow id="Flow_00apcu0" sourceRef="Event_03ltplo" targetRef="Event_0jv5xxc" />
  </bpmn:collaboration>
  <bpmn:process id="Process_msxbrkw" name="New BPMN diagram" isExecutable="true">
    <bpmn:laneSet id="LaneSet_1rqzj6t">
      <bpmn:lane id="Lane_08xh5zw" name="SEA/SC">
        <bpmn:flowNodeRef>Activity_1vktlf2</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0m896fy</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0p80tk6</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1no7bqb</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1ngg9wk</bpmn:flowNodeRef>
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        <bpmn:flowNodeRef>Activity_1w3ik6v</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_09jfxo8</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1js2djj</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0cx24f0</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_16m7plx</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1apqstx</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0f2so26</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0o5tgqi</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0ugh1bq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1wxyzh1</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_17b0ewy</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_10whrtc</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0tkw3ww</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1snc5qs</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1xmwdzz</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0vk15xb</bpmn:flowNodeRef>
        <bpmn:childLaneSet id="LaneSet_0nvt08t">
          <bpmn:lane id="Lane_06721sx" name="DGDP">
            <bpmn:flowNodeRef>Activity_1vktlf2</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_0m896fy</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0p80tk6</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1no7bqb</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1ngg9wk</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_03ltplo</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1w3ik6v</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_09jfxo8</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1js2djj</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_0cx24f0</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_16m7plx</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1apqstx</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0f2so26</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0o5tgqi</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0ugh1bq</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1wxyzh1</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_17b0ewy</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_10whrtc</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0tkw3ww</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1snc5qs</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1xmwdzz</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0vk15xb</bpmn:flowNodeRef>
            <bpmn:childLaneSet id="LaneSet_1l0ie8h">
              <bpmn:lane id="Lane_0kzun1a" name="GCONS">
                <bpmn:flowNodeRef>Activity_1vktlf2</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Gateway_0m896fy</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_0p80tk6</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1no7bqb</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1ngg9wk</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_03ltplo</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1w3ik6v</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_09jfxo8</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1js2djj</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Gateway_0cx24f0</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_16m7plx</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1apqstx</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_0f2so26</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_0o5tgqi</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_0ugh1bq</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_1wxyzh1</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_17b0ewy</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_10whrtc</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_0tkw3ww</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1snc5qs</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_1xmwdzz</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_0vk15xb</bpmn:flowNodeRef>
              </bpmn:lane>
            </bpmn:childLaneSet>
          </bpmn:lane>
        </bpmn:childLaneSet>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:task id="Activity_1vktlf2" name="Confirmar dados cadastrais">
      <bpmn:incoming>Flow_0qsgrz6</bpmn:incoming>
      <bpmn:incoming>Flow_14an5h7</bpmn:incoming>
      <bpmn:outgoing>Flow_1c7rxyb</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="Gateway_0m896fy" default="Flow_0x5j8kc">
      <bpmn:incoming>Flow_1c7rxyb</bpmn:incoming>
      <bpmn:outgoing>Flow_00zuji0</bpmn:outgoing>
      <bpmn:outgoing>Flow_0x5j8kc</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:startEvent id="Event_0p80tk6" name="Demanda registrada">
      <bpmn:outgoing>Flow_0qsgrz6</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1m5em41" />
    </bpmn:startEvent>
    <bpmn:task id="Activity_1no7bqb" name="Comparar informações com os sistemas SIGRH e Portal">
      <bpmn:documentation>SIGRH ou Portal da Consignatária

As informações mais comuns são:
- parcelas consignadas: valor, quantidade, parcelas pagas e restantes;
- descontos em folha e histórico de descontos;
- consignações ativas, suspensas, encerradas ou excluídas;
- inclusão, alteração, suspensão e exclusão de consignações;
- averbação e desaverbação de contratos;
- reserva, utilização e liberação de margem;
- margem disponível, utilizada e comprometida;
- dados da consignatária vinculada ao contrato;
- refinanciamento, renegociação, quitação e liquidação de contratos;
- portabilidade de empréstimos;
- divergências entre o valor contratado e o descontado em folha;
- parcelas não descontadas, rejeitadas ou pendentes;
- motivos de não processamento do desconto;
- restituições ou devoluções de valores;
- repasses financeiros às consignatárias;
- bloqueio e desbloqueio para contratação ou alteração de consignados;
- limite de contratos e de comprometimento da margem;
- situação funcional e remuneratória que possa impactar a margem;
- histórico de movimentações e ocorrências do contrato, entre outros.</bpmn:documentation>
      <bpmn:incoming>Flow_0x5j8kc</bpmn:incoming>
      <bpmn:outgoing>Flow_1bs6h1y</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1ngg9wk" name="Solicitar informações adicionais">
      <bpmn:incoming>Flow_00zuji0</bpmn:incoming>
      <bpmn:outgoing>Flow_1v19mal</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_03ltplo" name="Envio de informações">
      <bpmn:incoming>Flow_16vo8h6</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1dmozwx" />
    </bpmn:endEvent>
    <bpmn:task id="Activity_1w3ik6v" name="Registrar atendimento na planilha de controle">
      <bpmn:incoming>Flow_10sqy1o</bpmn:incoming>
      <bpmn:outgoing>Flow_16vo8h6</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_09jfxo8" name="Encaminhar relatório para o solicitante por meio do canal oficial">
      <bpmn:documentation>Via Whatsapp, telefone, e-mail ou presencial</bpmn:documentation>
      <bpmn:incoming>Flow_13z8ckx</bpmn:incoming>
      <bpmn:outgoing>Flow_10sqy1o</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1js2djj" name="Emitir relatórios solicitados nos sistemas SIGRH/Portal">
      <bpmn:documentation>:SIGRH ou Portal da Consignatária</bpmn:documentation>
      <bpmn:incoming>Flow_0bb3xnz</bpmn:incoming>
      <bpmn:outgoing>Flow_13z8ckx</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="Gateway_0cx24f0" default="Flow_0qjhnac">
      <bpmn:incoming>Flow_07l59jt</bpmn:incoming>
      <bpmn:outgoing>Flow_0tbeiop</bpmn:outgoing>
      <bpmn:outgoing>Flow_0bb3xnz</bpmn:outgoing>
      <bpmn:outgoing>Flow_0qjhnac</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:endEvent id="Event_16m7plx" name="Envio de informações">
      <bpmn:incoming>Flow_1djpcet</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_05eo622" />
    </bpmn:endEvent>
    <bpmn:task id="Activity_1apqstx" name="Registrar atendimento na planilha de controle">
      <bpmn:incoming>Flow_0ubgd8g</bpmn:incoming>
      <bpmn:outgoing>Flow_1djpcet</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0f2so26" name="Orientar solicitante referente a dúvida">
      <bpmn:documentation>Via Whatsapp, telefone, e-mail ou presencial</bpmn:documentation>
      <bpmn:incoming>Flow_0qjhnac</bpmn:incoming>
      <bpmn:outgoing>Flow_0ubgd8g</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0o5tgqi" name="Registrar atendimento na planilha de controle">
      <bpmn:incoming>Flow_0tbeiop</bpmn:incoming>
      <bpmn:outgoing>Flow_0posis2</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0ugh1bq" name="Informar solicitante do resultado e  providências adotadas pelo  canal oficial">
      <bpmn:incoming>Flow_0vbpuql</bpmn:incoming>
      <bpmn:outgoing>Flow_0y6ul7u</bpmn:outgoing>
    </bpmn:task>
    <bpmn:subProcess id="Activity_10whrtc" name="Fiscalizar as consignatárias">
      <bpmn:documentation>Processo mapeado:
https://modeler.camunda.io/share/e2cbf9f5-ab97-4102-9972-03694a0f85dc</bpmn:documentation>
      <bpmn:incoming>Flow_0posis2</bpmn:incoming>
      <bpmn:outgoing>Flow_0s0b145</bpmn:outgoing>
    </bpmn:subProcess>
    <bpmn:intermediateCatchEvent id="Event_1wxyzh1" name="Resolução viável da consignatária">
      <bpmn:incoming>Flow_0s0b145</bpmn:incoming>
      <bpmn:outgoing>Flow_0vbpuql</bpmn:outgoing>
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_1yx3qvj">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:intermediateCatchEvent>
    <bpmn:endEvent id="Event_17b0ewy" name="Envio de informações">
      <bpmn:incoming>Flow_0y6ul7u</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0i1pvhj" />
    </bpmn:endEvent>
    <bpmn:boundaryEvent id="Event_0tkw3ww" name="Relatórios emitidos" attachedToRef="Activity_1js2djj">
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_0f468ah">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:boundaryEvent>
    <bpmn:sequenceFlow id="Flow_0qsgrz6" sourceRef="Event_0p80tk6" targetRef="Activity_1vktlf2" />
    <bpmn:sequenceFlow id="Flow_14an5h7" sourceRef="Event_0vk15xb" targetRef="Activity_1vktlf2" />
    <bpmn:sequenceFlow id="Flow_1c7rxyb" sourceRef="Activity_1vktlf2" targetRef="Gateway_0m896fy" />
    <bpmn:sequenceFlow id="Flow_0x5j8kc" name="Informações em conformidade" sourceRef="Gateway_0m896fy" targetRef="Activity_1no7bqb" />
    <bpmn:sequenceFlow id="Flow_00zuji0" name="Informações adicionais necessárias" sourceRef="Gateway_0m896fy" targetRef="Activity_1ngg9wk" />
    <bpmn:sequenceFlow id="Flow_1bs6h1y" sourceRef="Activity_1no7bqb" targetRef="Activity_1snc5qs" />
    <bpmn:sequenceFlow id="Flow_1v19mal" sourceRef="Activity_1ngg9wk" targetRef="Event_1xmwdzz" />
    <bpmn:sequenceFlow id="Flow_07l59jt" sourceRef="Activity_1snc5qs" targetRef="Gateway_0cx24f0" />
    <bpmn:sequenceFlow id="Flow_16vo8h6" sourceRef="Activity_1w3ik6v" targetRef="Event_03ltplo" />
    <bpmn:sequenceFlow id="Flow_10sqy1o" sourceRef="Activity_09jfxo8" targetRef="Activity_1w3ik6v" />
    <bpmn:sequenceFlow id="Flow_13z8ckx" sourceRef="Activity_1js2djj" targetRef="Activity_09jfxo8" />
    <bpmn:sequenceFlow id="Flow_0bb3xnz" name="Solicitação de emissão de relatório" sourceRef="Gateway_0cx24f0" targetRef="Activity_1js2djj" />
    <bpmn:sequenceFlow id="Flow_0tbeiop" name="Reclamação ou contestação de consignação" sourceRef="Gateway_0cx24f0" targetRef="Activity_0o5tgqi" />
    <bpmn:sequenceFlow id="Flow_0qjhnac" name="Orientações básicas" sourceRef="Gateway_0cx24f0" targetRef="Activity_0f2so26" />
    <bpmn:sequenceFlow id="Flow_1djpcet" sourceRef="Activity_1apqstx" targetRef="Event_16m7plx" />
    <bpmn:sequenceFlow id="Flow_0ubgd8g" sourceRef="Activity_0f2so26" targetRef="Activity_1apqstx" />
    <bpmn:sequenceFlow id="Flow_0posis2" sourceRef="Activity_0o5tgqi" targetRef="Activity_10whrtc" />
    <bpmn:sequenceFlow id="Flow_0vbpuql" sourceRef="Event_1wxyzh1" targetRef="Activity_0ugh1bq" />
    <bpmn:sequenceFlow id="Flow_0y6ul7u" sourceRef="Activity_0ugh1bq" targetRef="Event_17b0ewy" />
    <bpmn:sequenceFlow id="Flow_0s0b145" sourceRef="Activity_10whrtc" targetRef="Event_1wxyzh1" />
    <bpmn:task id="Activity_1snc5qs" name="Analisar natureza da demanda">
      <bpmn:incoming>Flow_1bs6h1y</bpmn:incoming>
      <bpmn:outgoing>Flow_07l59jt</bpmn:outgoing>
    </bpmn:task>
    <bpmn:intermediateThrowEvent id="Event_1xmwdzz" name="Solicitação de informação">
      <bpmn:incoming>Flow_1v19mal</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0jwqypk" />
    </bpmn:intermediateThrowEvent>
    <bpmn:intermediateCatchEvent id="Event_0vk15xb" name="Demanda registrada">
      <bpmn:outgoing>Flow_14an5h7</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1qypzi4" />
    </bpmn:intermediateCatchEvent>
  </bpmn:process>
  <bpmn:process id="Process_5umjayc" isExecutable="false">
    <bpmn:laneSet id="LaneSet_1m6m01u">
      <bpmn:lane id="Lane_14lv1qc" name="Servidor / Pensionista IPREV">
        <bpmn:flowNodeRef>Event_0ej9dwo</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1q3qtyt</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_09palfq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0i2hehs</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0wolde3</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0zrrer5</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1n8hhyu</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1t8723m</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1htza9k</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0jv5xxc</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0a1sbi9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0tmn32i</bpmn:flowNodeRef>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:startEvent id="Event_0ej9dwo" name="Problema relacionado a consignados">
      <bpmn:outgoing>Flow_1kt8jt1</bpmn:outgoing>
    </bpmn:startEvent>
    <bpmn:task id="Activity_1q3qtyt" name="Registrar solicitação através dos meios oficiais">
      <bpmn:documentation>E-mail, telefone, sistema de atendimento, WhatsApp, ouvidoria ou atendimento presencial.

Informando: (nome, CPF, matrícula, órgão de vínculo, consignatária, contrato e descrição da solicitação</bpmn:documentation>
      <bpmn:incoming>Flow_1kt8jt1</bpmn:incoming>
      <bpmn:outgoing>Flow_1ajpc97</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_09palfq" name="Demanda registrada">
      <bpmn:incoming>Flow_1ajpc97</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_15h48p9" />
    </bpmn:endEvent>
    <bpmn:sequenceFlow id="Flow_1kt8jt1" sourceRef="Event_0ej9dwo" targetRef="Activity_1q3qtyt" />
    <bpmn:sequenceFlow id="Flow_1ajpc97" sourceRef="Activity_1q3qtyt" targetRef="Event_09palfq" />
    <bpmn:sequenceFlow id="Flow_0suvq8x" sourceRef="Event_0tmn32i" targetRef="Activity_0i2hehs" />
    <bpmn:sequenceFlow id="Flow_0pklmk4" sourceRef="Event_1htza9k" targetRef="Activity_0zrrer5" />
    <bpmn:sequenceFlow id="Flow_1ul64hi" sourceRef="Activity_0zrrer5" targetRef="Event_0wolde3" />
    <bpmn:sequenceFlow id="Flow_1wgubm3" sourceRef="Activity_1t8723m" targetRef="Event_1n8hhyu" />
    <bpmn:sequenceFlow id="Flow_0rhpx8t" sourceRef="Event_0jv5xxc" targetRef="Activity_1t8723m" />
    <bpmn:sequenceFlow id="Flow_1d3u8m1" sourceRef="Activity_0i2hehs" targetRef="Event_0a1sbi9" />
    <bpmn:task id="Activity_1t8723m" name="Receber retorno da SEA/GCONS referente a solicitação">
      <bpmn:incoming>Flow_0rhpx8t</bpmn:incoming>
      <bpmn:outgoing>Flow_1wgubm3</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_1n8hhyu" name="Atendimento realizado a servidor ou pensionista do IPREV">
      <bpmn:incoming>Flow_1wgubm3</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:task id="Activity_0zrrer5" name="Receber retorno referente a resolução da instituição consignatária">
      <bpmn:incoming>Flow_0pklmk4</bpmn:incoming>
      <bpmn:outgoing>Flow_1ul64hi</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_0wolde3" name="Atendimento realizado a servidor ou pensionista do IPREV">
      <bpmn:incoming>Flow_1ul64hi</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:task id="Activity_0i2hehs" name="Enviar informações adicionais a SEA/GCONS">
      <bpmn:incoming>Flow_0suvq8x</bpmn:incoming>
      <bpmn:outgoing>Flow_1d3u8m1</bpmn:outgoing>
    </bpmn:task>
    <bpmn:intermediateCatchEvent id="Event_1htza9k" name="Recebimento de informações">
      <bpmn:outgoing>Flow_0pklmk4</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1ysd3st" />
    </bpmn:intermediateCatchEvent>
    <bpmn:intermediateCatchEvent id="Event_0jv5xxc" name="Recebimento de informações">
      <bpmn:outgoing>Flow_0rhpx8t</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0bbnu4j" />
    </bpmn:intermediateCatchEvent>
    <bpmn:intermediateThrowEvent id="Event_0a1sbi9" name="Demanda registrada">
      <bpmn:incoming>Flow_1d3u8m1</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1ho6152" />
    </bpmn:intermediateThrowEvent>
    <bpmn:intermediateCatchEvent id="Event_0tmn32i" name="Solicitação de informação">
      <bpmn:outgoing>Flow_0suvq8x</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1xxh67j" />
    </bpmn:intermediateCatchEvent>
  </bpmn:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_0xj058q">
      <bpmndi:BPMNShape id="Participant_09aqgka_di" bpmnElement="Participant_09aqgka" isHorizontal="true">
        <dc:Bounds x="160" y="491" width="3470" height="517" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_08xh5zw_di" bpmnElement="Lane_08xh5zw" isHorizontal="true">
        <dc:Bounds x="190" y="491" width="3440" height="517" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_06721sx_di" bpmnElement="Lane_06721sx" isHorizontal="true">
        <dc:Bounds x="220" y="491" width="3410" height="517" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_0kzun1a_di" bpmnElement="Lane_0kzun1a" isHorizontal="true">
        <dc:Bounds x="250" y="491" width="3380" height="517" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1vktlf2_di" bpmnElement="Activity_1vktlf2">
        <dc:Bounds x="970" y="688" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_0m896fy_di" bpmnElement="Gateway_0m896fy" isMarkerVisible="true">
        <dc:Bounds x="1165" y="703" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0hhlhtn_di" bpmnElement="Event_0p80tk6">
        <dc:Bounds x="832" y="710" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="827" y="753" width="49" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1no7bqb_di" bpmnElement="Activity_1no7bqb">
        <dc:Bounds x="1350" y="688" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1ngg9wk_di" bpmnElement="Activity_1ngg9wk">
        <dc:Bounds x="1350" y="538" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0nqn7mr" bpmnElement="Event_03ltplo">
        <dc:Bounds x="2562" y="710" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2551" y="755" width="60" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_1kvi01d" bpmnElement="Activity_1w3ik6v">
        <dc:Bounds x="2350" y="688" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_09jfxo8_di" bpmnElement="Activity_09jfxo8">
        <dc:Bounds x="2160" y="688" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1js2djj_di" bpmnElement="Activity_1js2djj">
        <dc:Bounds x="1970" y="688" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_0cx24f0_di" bpmnElement="Gateway_0cx24f0" isMarkerVisible="true">
        <dc:Bounds x="1805" y="703" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_1tz50vk" bpmnElement="Event_16m7plx">
        <dc:Bounds x="2382" y="560" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2371" y="605" width="60" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1apqstx_di" bpmnElement="Activity_1apqstx">
        <dc:Bounds x="2160" y="538" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0f2so26_di" bpmnElement="Activity_0f2so26">
        <dc:Bounds x="1970" y="538" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0o5tgqi_di" bpmnElement="Activity_0o5tgqi">
        <dc:Bounds x="1970" y="840" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0ugh1bq_di" bpmnElement="Activity_0ugh1bq">
        <dc:Bounds x="2530" y="840" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1a580k5_di" bpmnElement="Activity_10whrtc">
        <dc:Bounds x="2160" y="840" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_10jtasg_di" bpmnElement="Event_1wxyzh1">
        <dc:Bounds x="2382" y="862" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2358" y="905" width="84" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0lk32mt_di" bpmnElement="Event_17b0ewy">
        <dc:Bounds x="2757" y="862" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2746" y="905" width="60" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1snc5qs_di" bpmnElement="Activity_1snc5qs">
        <dc:Bounds x="1595" y="688" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0s45kld_di" bpmnElement="Event_1xmwdzz">
        <dc:Bounds x="1627" y="560" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1611" y="606" width="69" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0bxczi6_di" bpmnElement="Event_0vk15xb">
        <dc:Bounds x="1002" y="560" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="939" y="568" width="49" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0hb80az_di" bpmnElement="Event_0tkw3ww">
        <dc:Bounds x="2052" y="750" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2045" y="793" width="50" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_0qsgrz6_di" bpmnElement="Flow_0qsgrz6">
        <di:waypoint x="868" y="728" />
        <di:waypoint x="970" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_14an5h7_di" bpmnElement="Flow_14an5h7">
        <di:waypoint x="1020" y="596" />
        <di:waypoint x="1020" y="688" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1c7rxyb_di" bpmnElement="Flow_1c7rxyb">
        <di:waypoint x="1070" y="728" />
        <di:waypoint x="1165" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0x5j8kc_di" bpmnElement="Flow_0x5j8kc">
        <di:waypoint x="1215" y="728" />
        <di:waypoint x="1350" y="728" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1243" y="694" width="79" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_00zuji0_di" bpmnElement="Flow_00zuji0">
        <di:waypoint x="1190" y="703" />
        <di:waypoint x="1190" y="578" />
        <di:waypoint x="1350" y="578" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1254" y="531" width="61" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1bs6h1y_di" bpmnElement="Flow_1bs6h1y">
        <di:waypoint x="1450" y="728" />
        <di:waypoint x="1595" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1v19mal_di" bpmnElement="Flow_1v19mal">
        <di:waypoint x="1450" y="578" />
        <di:waypoint x="1627" y="578" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_07l59jt_di" bpmnElement="Flow_07l59jt">
        <di:waypoint x="1695" y="728" />
        <di:waypoint x="1805" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_16vo8h6_di" bpmnElement="Flow_16vo8h6">
        <di:waypoint x="2450" y="728" />
        <di:waypoint x="2562" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_10sqy1o_di" bpmnElement="Flow_10sqy1o">
        <di:waypoint x="2260" y="728" />
        <di:waypoint x="2350" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13z8ckx_di" bpmnElement="Flow_13z8ckx">
        <di:waypoint x="2070" y="728" />
        <di:waypoint x="2160" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0bb3xnz_di" bpmnElement="Flow_0bb3xnz">
        <di:waypoint x="1855" y="728" />
        <di:waypoint x="1970" y="728" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1865" y="682" width="69" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0tbeiop_di" bpmnElement="Flow_0tbeiop">
        <di:waypoint x="1830" y="753" />
        <di:waypoint x="1830" y="880" />
        <di:waypoint x="1970" y="880" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1861" y="832" width="77" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0qjhnac_di" bpmnElement="Flow_0qjhnac">
        <di:waypoint x="1830" y="703" />
        <di:waypoint x="1830" y="578" />
        <di:waypoint x="1970" y="578" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1870" y="544" width="60" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1djpcet_di" bpmnElement="Flow_1djpcet">
        <di:waypoint x="2260" y="578" />
        <di:waypoint x="2382" y="578" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0ubgd8g_di" bpmnElement="Flow_0ubgd8g">
        <di:waypoint x="2070" y="578" />
        <di:waypoint x="2160" y="578" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0posis2_di" bpmnElement="Flow_0posis2">
        <di:waypoint x="2070" y="880" />
        <di:waypoint x="2160" y="880" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0vbpuql_di" bpmnElement="Flow_0vbpuql">
        <di:waypoint x="2418" y="880" />
        <di:waypoint x="2530" y="880" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0y6ul7u_di" bpmnElement="Flow_0y6ul7u">
        <di:waypoint x="2630" y="880" />
        <di:waypoint x="2757" y="880" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0s0b145_di" bpmnElement="Flow_0s0b145">
        <di:waypoint x="2260" y="880" />
        <di:waypoint x="2382" y="880" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Participant_0f2aml5_di" bpmnElement="Participant_0f2aml5" isHorizontal="true">
        <dc:Bounds x="160" y="80" width="3470" height="380" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_14lv1qc_di" bpmnElement="Lane_14lv1qc" isHorizontal="true">
        <dc:Bounds x="190" y="80" width="3440" height="380" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0ej9dwo_di" bpmnElement="Event_0ej9dwo">
        <dc:Bounds x="312" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="283" y="295" width="93" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1q3qtyt_di" bpmnElement="Activity_1q3qtyt">
        <dc:Bounds x="440" y="230" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0w61y1e_di" bpmnElement="Event_09palfq">
        <dc:Bounds x="632" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="625" y="215" width="49" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1t8723m_di" bpmnElement="Activity_1t8723m">
        <dc:Bounds x="2720" y="220" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1n8hhyu_di" bpmnElement="Event_1n8hhyu">
        <dc:Bounds x="2922" y="242" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2907" y="285" width="71" height="66" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0zrrer5_di" bpmnElement="Activity_0zrrer5">
        <dc:Bounds x="3330" y="230" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0wolde3_di" bpmnElement="Event_0wolde3">
        <dc:Bounds x="3532" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3515" y="295" width="71" height="66" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0i2hehs_di" bpmnElement="Activity_0i2hehs">
        <dc:Bounds x="1780" y="220" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_12d9oao_di" bpmnElement="Event_1htza9k">
        <dc:Bounds x="3152" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3130" y="214" width="81" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0wq9nfv_di" bpmnElement="Event_0jv5xxc">
        <dc:Bounds x="2567" y="242" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2545" y="205" width="81" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0khoysm_di" bpmnElement="Event_0a1sbi9">
        <dc:Bounds x="2022" y="242" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2015" y="288" width="49" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0c221li_di" bpmnElement="Event_0tmn32i">
        <dc:Bounds x="1627" y="242" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1609" y="199" width="69" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_1kt8jt1_di" bpmnElement="Flow_1kt8jt1">
        <di:waypoint x="348" y="270" />
        <di:waypoint x="440" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1ajpc97_di" bpmnElement="Flow_1ajpc97">
        <di:waypoint x="540" y="270" />
        <di:waypoint x="632" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0suvq8x_di" bpmnElement="Flow_0suvq8x">
        <di:waypoint x="1663" y="260" />
        <di:waypoint x="1780" y="260" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0pklmk4_di" bpmnElement="Flow_0pklmk4">
        <di:waypoint x="3188" y="270" />
        <di:waypoint x="3330" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1ul64hi_di" bpmnElement="Flow_1ul64hi">
        <di:waypoint x="3430" y="270" />
        <di:waypoint x="3532" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1wgubm3_di" bpmnElement="Flow_1wgubm3">
        <di:waypoint x="2820" y="260" />
        <di:waypoint x="2922" y="260" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0rhpx8t_di" bpmnElement="Flow_0rhpx8t">
        <di:waypoint x="2603" y="260" />
        <di:waypoint x="2720" y="260" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1d3u8m1_di" bpmnElement="Flow_1d3u8m1">
        <di:waypoint x="1880" y="260" />
        <di:waypoint x="2022" y="260" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_19kkesj_di" bpmnElement="Flow_19kkesj">
        <di:waypoint x="650" y="288" />
        <di:waypoint x="650" y="728" />
        <di:waypoint x="832" y="728" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1270585_di" bpmnElement="Flow_1270585">
        <di:waypoint x="1645" y="560" />
        <di:waypoint x="1645" y="278" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0ngpe5p_di" bpmnElement="Flow_0ngpe5p">
        <di:waypoint x="2040" y="242" />
        <di:waypoint x="2040" y="150" />
        <di:waypoint x="1020" y="150" />
        <di:waypoint x="1020" y="560" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1swwvea_di" bpmnElement="Flow_1swwvea">
        <di:waypoint x="2793" y="880" />
        <di:waypoint x="3170" y="880" />
        <di:waypoint x="3170" y="288" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1rt48rf_di" bpmnElement="Flow_1rt48rf">
        <di:waypoint x="2400" y="560" />
        <di:waypoint x="2400" y="260" />
        <di:waypoint x="2567" y="260" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_00apcu0_di" bpmnElement="Flow_00apcu0">
        <di:waypoint x="2585" y="711" />
        <di:waypoint x="2585" y="278" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
  <bpmndi:BPMNDiagram id="BPMNDiagram_0ce9x9c">
    <bpmndi:BPMNPlane id="BPMNPlane_1b1byli" bpmnElement="Activity_10whrtc" />
  </bpmndi:BPMNDiagram>
</bpmn:definitions>
