<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:modeler="http://camunda.org/schema/modeler/1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Web Modeler" exporterVersion="1d3193f" modeler:executionPlatform="Camunda Cloud" modeler:executionPlatformVersion="8.8.0">
  <bpmn:collaboration id="Collaboration_0xj058q" name="Credenciar empresas consignatárias">
    <bpmn:participant id="Participant_09aqgka" name="Realizar atendimento às consignatárias" processRef="Process_rvpfru8" />
    <bpmn:participant id="Participant_0f2aml5" name="Realizar atendimento às consignatárias" processRef="Process_r6yrres" />
    <bpmn:messageFlow id="Flow_19kkesj" sourceRef="Event_09palfq" targetRef="Event_0p80tk6" />
    <bpmn:messageFlow id="Flow_1270585" sourceRef="Event_1xmwdzz" targetRef="Event_0tmn32i" />
    <bpmn:messageFlow id="Flow_05rzrmm" sourceRef="Event_0a1sbi9" targetRef="Event_0p80tk6" />
    <bpmn:messageFlow id="Flow_1igqm7m" sourceRef="Event_0tzzwbt" targetRef="Event_0xx5qw1" />
    <bpmn:messageFlow id="Flow_0lsj40p" sourceRef="Event_044fjx5" targetRef="Event_1djakg2" />
  </bpmn:collaboration>
  <bpmn:process id="Process_rvpfru8" name="New BPMN diagram" isExecutable="true">
    <bpmn:laneSet id="LaneSet_1rqzj6t">
      <bpmn:lane id="Lane_08xh5zw" name="SEA/SC">
        <bpmn:flowNodeRef>Event_0p80tk6</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1vktlf2</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_0m896fy</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1xmwdzz</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1ngg9wk</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_004r2c6</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0x7eh8y</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1no7bqb</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_19n6c5t</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1y1uwwr</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0z0ury1</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0jh3wa6</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_00pn3um</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_1ww0hop</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0t29rne</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_18domau</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1bk2rme</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0jczf2n</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_10v5lgq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0tzzwbt</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_044fjx5</bpmn:flowNodeRef>
        <bpmn:childLaneSet id="LaneSet_0nvt08t">
          <bpmn:lane id="Lane_06721sx" name="DGDP">
            <bpmn:flowNodeRef>Event_0p80tk6</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1vktlf2</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_0m896fy</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_1xmwdzz</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1ngg9wk</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_004r2c6</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0x7eh8y</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1no7bqb</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_19n6c5t</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_1y1uwwr</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0z0ury1</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0jh3wa6</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_00pn3um</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Gateway_1ww0hop</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_0t29rne</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_18domau</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_1bk2rme</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0jczf2n</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Activity_10v5lgq</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_0tzzwbt</bpmn:flowNodeRef>
            <bpmn:flowNodeRef>Event_044fjx5</bpmn:flowNodeRef>
            <bpmn:childLaneSet id="LaneSet_1l0ie8h">
              <bpmn:lane id="Lane_0kzun1a" name="GCONS">
                <bpmn:flowNodeRef>Event_0p80tk6</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1vktlf2</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Gateway_0m896fy</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_1xmwdzz</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1ngg9wk</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Gateway_004r2c6</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_0x7eh8y</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1no7bqb</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_19n6c5t</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Gateway_1y1uwwr</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_0z0ury1</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_0jh3wa6</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_00pn3um</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Gateway_1ww0hop</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_0t29rne</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_18domau</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_1bk2rme</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_0jczf2n</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Activity_10v5lgq</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_0tzzwbt</bpmn:flowNodeRef>
                <bpmn:flowNodeRef>Event_044fjx5</bpmn:flowNodeRef>
              </bpmn:lane>
            </bpmn:childLaneSet>
          </bpmn:lane>
        </bpmn:childLaneSet>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:sequenceFlow id="Flow_0qsgrz6" sourceRef="Event_0p80tk6" targetRef="Activity_1vktlf2" />
    <bpmn:sequenceFlow id="Flow_1c7rxyb" sourceRef="Activity_1vktlf2" targetRef="Gateway_0m896fy" />
    <bpmn:sequenceFlow id="Flow_00zuji0" name="Informações adicionais necessárias" sourceRef="Gateway_0m896fy" targetRef="Activity_1ngg9wk" />
    <bpmn:sequenceFlow id="Flow_0x5j8kc" name="Informações em conformidade" sourceRef="Gateway_0m896fy" targetRef="Activity_1no7bqb" />
    <bpmn:sequenceFlow id="Flow_1v19mal" sourceRef="Activity_1ngg9wk" targetRef="Event_1xmwdzz" />
    <bpmn:sequenceFlow id="Flow_0nhnmfi" sourceRef="Activity_1no7bqb" targetRef="Gateway_004r2c6" />
    <bpmn:sequenceFlow id="Flow_1c7ek3b" name="Necessário abertura de processo SGPe" sourceRef="Gateway_004r2c6" targetRef="Activity_0x7eh8y" />
    <bpmn:sequenceFlow id="Flow_10lzr7n" name="Sem abertura de processo SGPe" sourceRef="Gateway_004r2c6" targetRef="Activity_19n6c5t" />
    <bpmn:sequenceFlow id="Flow_1132ifp" sourceRef="Activity_0x7eh8y" targetRef="Activity_19n6c5t" />
    <bpmn:sequenceFlow id="Flow_0s2n32g" sourceRef="Activity_19n6c5t" targetRef="Gateway_1y1uwwr" />
    <bpmn:sequenceFlow id="Flow_0igy2vt" name="Necessário resolução por área competente" sourceRef="Gateway_1y1uwwr" targetRef="Activity_0z0ury1" />
    <bpmn:sequenceFlow id="Flow_02i82w5" name="Resolução pelo setor de consignados" sourceRef="Gateway_1y1uwwr" targetRef="Activity_0jh3wa6" />
    <bpmn:sequenceFlow id="Flow_19yip4h" sourceRef="Activity_0z0ury1" targetRef="Event_0jczf2n" />
    <bpmn:sequenceFlow id="Flow_1q5busf" sourceRef="Activity_0jh3wa6" targetRef="Activity_1bk2rme" />
    <bpmn:sequenceFlow id="Flow_16ne7mu" sourceRef="Event_0jczf2n" targetRef="Activity_00pn3um" />
    <bpmn:sequenceFlow id="Flow_0qeyb4c" sourceRef="Activity_0t29rne" targetRef="Activity_00pn3um" />
    <bpmn:sequenceFlow id="Flow_0wb62gd" sourceRef="Activity_00pn3um" targetRef="Gateway_1ww0hop" />
    <bpmn:sequenceFlow id="Flow_1inuw44" name="Sem retorno da área competente" sourceRef="Gateway_1ww0hop" targetRef="Activity_0t29rne" />
    <bpmn:sequenceFlow id="Flow_0glemgp" name="Com retorno da área competente" sourceRef="Gateway_1ww0hop" targetRef="Activity_18domau" />
    <bpmn:sequenceFlow id="Flow_0kw4scp" sourceRef="Activity_18domau" targetRef="Activity_10v5lgq" />
    <bpmn:sequenceFlow id="Flow_08vaqr7" sourceRef="Activity_1bk2rme" targetRef="Event_0tzzwbt" />
    <bpmn:sequenceFlow id="Flow_13rasyz" sourceRef="Activity_10v5lgq" targetRef="Event_044fjx5" />
    <bpmn:startEvent id="Event_0p80tk6" name="Demanda registrada">
      <bpmn:outgoing>Flow_0qsgrz6</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1m5em41" />
    </bpmn:startEvent>
    <bpmn:task id="Activity_1vktlf2" name="Confirmar dados cadastrais">
      <bpmn:incoming>Flow_0qsgrz6</bpmn:incoming>
      <bpmn:outgoing>Flow_1c7rxyb</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="Gateway_0m896fy" default="Flow_0x5j8kc">
      <bpmn:incoming>Flow_1c7rxyb</bpmn:incoming>
      <bpmn:outgoing>Flow_00zuji0</bpmn:outgoing>
      <bpmn:outgoing>Flow_0x5j8kc</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:endEvent id="Event_1xmwdzz" name="Solicitação de informação">
      <bpmn:incoming>Flow_1v19mal</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_15974f0" />
    </bpmn:endEvent>
    <bpmn:task id="Activity_1ngg9wk" name="Solicitar informações adicionais">
      <bpmn:incoming>Flow_00zuji0</bpmn:incoming>
      <bpmn:outgoing>Flow_1v19mal</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="Gateway_004r2c6" default="Flow_1c7ek3b">
      <bpmn:incoming>Flow_0nhnmfi</bpmn:incoming>
      <bpmn:outgoing>Flow_1c7ek3b</bpmn:outgoing>
      <bpmn:outgoing>Flow_10lzr7n</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:task id="Activity_0x7eh8y" name="Autuar processo SGPe com as informações">
      <bpmn:incoming>Flow_1c7ek3b</bpmn:incoming>
      <bpmn:outgoing>Flow_1132ifp</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1no7bqb" name="Comparar dados enviados pela consignatária e dados do sistema">
      <bpmn:incoming>Flow_0x5j8kc</bpmn:incoming>
      <bpmn:outgoing>Flow_0nhnmfi</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_19n6c5t" name="Registrar processo na planilha de controle">
      <bpmn:incoming>Flow_1132ifp</bpmn:incoming>
      <bpmn:incoming>Flow_10lzr7n</bpmn:incoming>
      <bpmn:outgoing>Flow_0s2n32g</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="Gateway_1y1uwwr" default="Flow_0igy2vt">
      <bpmn:incoming>Flow_0s2n32g</bpmn:incoming>
      <bpmn:outgoing>Flow_0igy2vt</bpmn:outgoing>
      <bpmn:outgoing>Flow_02i82w5</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:task id="Activity_0z0ury1" name="Encaminhar demanda para área competente, via SGPe e ou e-mail">
      <bpmn:documentation>GABS/COJUR/ SEF</bpmn:documentation>
      <bpmn:incoming>Flow_0igy2vt</bpmn:incoming>
      <bpmn:outgoing>Flow_19yip4h</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_0jh3wa6" name="Atender demanda da consignatária">
      <bpmn:documentation>Orientar consignatária sobre eventuais procedimentos adicionais, quando necessário</bpmn:documentation>
      <bpmn:incoming>Flow_02i82w5</bpmn:incoming>
      <bpmn:outgoing>Flow_1q5busf</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_00pn3um" name="Monitorar andamento da solicitação">
      <bpmn:incoming>Flow_16ne7mu</bpmn:incoming>
      <bpmn:incoming>Flow_0qeyb4c</bpmn:incoming>
      <bpmn:outgoing>Flow_0wb62gd</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="Gateway_1ww0hop" default="Flow_0glemgp">
      <bpmn:incoming>Flow_0wb62gd</bpmn:incoming>
      <bpmn:outgoing>Flow_1inuw44</bpmn:outgoing>
      <bpmn:outgoing>Flow_0glemgp</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:task id="Activity_0t29rne" name="Cobrar retorno referente a demanda">
      <bpmn:incoming>Flow_1inuw44</bpmn:incoming>
      <bpmn:outgoing>Flow_0qeyb4c</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_18domau" name="Registrar o encaminhamento na planilha de controle">
      <bpmn:incoming>Flow_0glemgp</bpmn:incoming>
      <bpmn:outgoing>Flow_0kw4scp</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1bk2rme" name="Retonar para consignatária informando resolução da demanda">
      <bpmn:documentation>Orientar consignatária sobre eventuais procedimentos adicionais, quando necessário</bpmn:documentation>
      <bpmn:incoming>Flow_1q5busf</bpmn:incoming>
      <bpmn:outgoing>Flow_08vaqr7</bpmn:outgoing>
    </bpmn:task>
    <bpmn:intermediateCatchEvent id="Event_0jczf2n" name="Demanda encaminhada">
      <bpmn:incoming>Flow_19yip4h</bpmn:incoming>
      <bpmn:outgoing>Flow_16ne7mu</bpmn:outgoing>
      <bpmn:conditionalEventDefinition id="ConditionalEventDefinition_0401mrs">
        <bpmn:condition xsi:type="bpmn:tFormalExpression" />
      </bpmn:conditionalEventDefinition>
    </bpmn:intermediateCatchEvent>
    <bpmn:task id="Activity_10v5lgq" name="Retonar para consignatária informando resolução da demanda">
      <bpmn:documentation>Orientar consignatária sobre eventuais procedimentos adicionais, quando necessário</bpmn:documentation>
      <bpmn:incoming>Flow_0kw4scp</bpmn:incoming>
      <bpmn:outgoing>Flow_13rasyz</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_0tzzwbt" name="Envio de informação via meios oficiais: e-mail,telefone e whatsapp">
      <bpmn:incoming>Flow_08vaqr7</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1rrxqfm" />
    </bpmn:endEvent>
    <bpmn:endEvent id="Event_044fjx5" name="Envio de informação via meios oficiais: e-mail,telefone e whatsapp">
      <bpmn:incoming>Flow_13rasyz</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0hxbtse" />
    </bpmn:endEvent>
  </bpmn:process>
  <bpmn:process id="Process_r6yrres" isExecutable="false">
    <bpmn:laneSet id="LaneSet_1m6m01u">
      <bpmn:lane id="Lane_14lv1qc" name="Consignatária">
        <bpmn:flowNodeRef>Event_0ej9dwo</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1q3qtyt</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_09palfq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0a1sbi9</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0tmn32i</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_0i2hehs</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1aoqvtq</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0o5m3ge</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1djakg2</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Activity_1acf5ck</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_1o3urlp</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_0xx5qw1</bpmn:flowNodeRef>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:sequenceFlow id="Flow_1kt8jt1" sourceRef="Event_0ej9dwo" targetRef="Activity_1q3qtyt" />
    <bpmn:sequenceFlow id="Flow_1ajpc97" sourceRef="Activity_1q3qtyt" targetRef="Event_09palfq" />
    <bpmn:sequenceFlow id="Flow_1d3u8m1" sourceRef="Activity_0i2hehs" targetRef="Event_0a1sbi9" />
    <bpmn:sequenceFlow id="Flow_0suvq8x" sourceRef="Event_0tmn32i" targetRef="Activity_0i2hehs" />
    <bpmn:sequenceFlow id="Flow_1khl7bf" sourceRef="Event_0xx5qw1" targetRef="Activity_1aoqvtq" />
    <bpmn:sequenceFlow id="Flow_13lr13q" sourceRef="Activity_1aoqvtq" targetRef="Event_0o5m3ge" />
    <bpmn:sequenceFlow id="Flow_0v9chj6" sourceRef="Event_1djakg2" targetRef="Activity_1acf5ck" />
    <bpmn:sequenceFlow id="Flow_1g0vdq1" sourceRef="Activity_1acf5ck" targetRef="Event_1o3urlp" />
    <bpmn:startEvent id="Event_0ej9dwo" name="Problema relacionado a consignados">
      <bpmn:outgoing>Flow_1kt8jt1</bpmn:outgoing>
    </bpmn:startEvent>
    <bpmn:task id="Activity_1q3qtyt" name="Registrar solicitação através dos meios oficiais: e-mail,telefone e whatsapp">
      <bpmn:incoming>Flow_1kt8jt1</bpmn:incoming>
      <bpmn:outgoing>Flow_1ajpc97</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_09palfq" name="Demanda registrada">
      <bpmn:incoming>Flow_1ajpc97</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_15h48p9" />
    </bpmn:endEvent>
    <bpmn:endEvent id="Event_0a1sbi9" name="Demanda registrada">
      <bpmn:incoming>Flow_1d3u8m1</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1xqtduk" />
    </bpmn:endEvent>
    <bpmn:startEvent id="Event_0tmn32i" name="Solicitação de informação">
      <bpmn:outgoing>Flow_0suvq8x</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_1f3la73" />
    </bpmn:startEvent>
    <bpmn:task id="Activity_0i2hehs" name="Enviar informações adicionais a SEA/GCONS">
      <bpmn:incoming>Flow_0suvq8x</bpmn:incoming>
      <bpmn:outgoing>Flow_1d3u8m1</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Activity_1aoqvtq" name="Receber retorno referente a demanda">
      <bpmn:incoming>Flow_1khl7bf</bpmn:incoming>
      <bpmn:outgoing>Flow_13lr13q</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_0o5m3ge" name="Realizar atendimento às consignatárias - realizado">
      <bpmn:incoming>Flow_13lr13q</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_07ggkb9" />
    </bpmn:endEvent>
    <bpmn:intermediateCatchEvent id="Event_1djakg2" name="Envio de informação via meios oficiais: e-mail,telefone e whatsapp">
      <bpmn:outgoing>Flow_0v9chj6</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0gu5i5s" />
    </bpmn:intermediateCatchEvent>
    <bpmn:task id="Activity_1acf5ck" name="Receber retorno referente a demanda">
      <bpmn:incoming>Flow_0v9chj6</bpmn:incoming>
      <bpmn:outgoing>Flow_1g0vdq1</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="Event_1o3urlp" name="Realizar atendimento às consignatárias -  realizado">
      <bpmn:incoming>Flow_1g0vdq1</bpmn:incoming>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0mmtigq" />
    </bpmn:endEvent>
    <bpmn:startEvent id="Event_0xx5qw1" name="Envio de informação via meios oficiais: e-mail,telefone e whatsapp">
      <bpmn:outgoing>Flow_1khl7bf</bpmn:outgoing>
      <bpmn:messageEventDefinition id="MessageEventDefinition_0fs0tno" />
    </bpmn:startEvent>
  </bpmn:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_0xj058q">
      <bpmndi:BPMNShape id="Participant_09aqgka_di" bpmnElement="Participant_09aqgka" isHorizontal="true">
        <dc:Bounds x="160" y="473" width="3860" height="407" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_08xh5zw_di" bpmnElement="Lane_08xh5zw" isHorizontal="true">
        <dc:Bounds x="190" y="473" width="3830" height="407" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_06721sx_di" bpmnElement="Lane_06721sx" isHorizontal="true">
        <dc:Bounds x="220" y="473" width="3800" height="407" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_0kzun1a_di" bpmnElement="Lane_0kzun1a" isHorizontal="true">
        <dc:Bounds x="250" y="473" width="3770" height="407" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0hhlhtn_di" bpmnElement="Event_0p80tk6">
        <dc:Bounds x="722" y="682" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="717" y="725" width="49" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1vktlf2_di" bpmnElement="Activity_1vktlf2">
        <dc:Bounds x="860" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_0m896fy_di" bpmnElement="Gateway_0m896fy" isMarkerVisible="true">
        <dc:Bounds x="1045" y="675" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0ghy0tf" bpmnElement="Event_1xmwdzz">
        <dc:Bounds x="1442" y="542" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1413" y="588" width="94" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1ngg9wk_di" bpmnElement="Activity_1ngg9wk">
        <dc:Bounds x="1230" y="520" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_004r2c6_di" bpmnElement="Gateway_004r2c6" isMarkerVisible="true">
        <dc:Bounds x="1435" y="675" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0x7eh8y_di" bpmnElement="Activity_0x7eh8y">
        <dc:Bounds x="1630" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1no7bqb_di" bpmnElement="Activity_1no7bqb">
        <dc:Bounds x="1230" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_19n6c5t_di" bpmnElement="Activity_19n6c5t">
        <dc:Bounds x="1820" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_1y1uwwr_di" bpmnElement="Gateway_1y1uwwr" isMarkerVisible="true">
        <dc:Bounds x="2015" y="675" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0z0ury1_di" bpmnElement="Activity_0z0ury1">
        <dc:Bounds x="2200" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0jh3wa6_di" bpmnElement="Activity_0jh3wa6">
        <dc:Bounds x="2200" y="510" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_00pn3um_di" bpmnElement="Activity_00pn3um">
        <dc:Bounds x="2710" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Gateway_1ww0hop_di" bpmnElement="Gateway_1ww0hop" isMarkerVisible="true">
        <dc:Bounds x="2895" y="675" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0t29rne_di" bpmnElement="Activity_0t29rne">
        <dc:Bounds x="3060" y="550" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_18domau_di" bpmnElement="Activity_18domau">
        <dc:Bounds x="3060" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1bk2rme_di" bpmnElement="Activity_1bk2rme">
        <dc:Bounds x="2410" y="510" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1276386_di" bpmnElement="Event_0jczf2n">
        <dc:Bounds x="2442" y="682" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2427" y="725" width="67" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_15xeem4" bpmnElement="Activity_10v5lgq">
        <dc:Bounds x="3290" y="660" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_1ve2t44_di" bpmnElement="Event_0tzzwbt">
        <dc:Bounds x="2602" y="532" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2579" y="578" width="82" height="66" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0k0bo5l_di" bpmnElement="Event_044fjx5">
        <dc:Bounds x="3522" y="682" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3499" y="728" width="82" height="66" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_0qsgrz6_di" bpmnElement="Flow_0qsgrz6">
        <di:waypoint x="758" y="700" />
        <di:waypoint x="860" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1c7rxyb_di" bpmnElement="Flow_1c7rxyb">
        <di:waypoint x="960" y="700" />
        <di:waypoint x="1045" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_00zuji0_di" bpmnElement="Flow_00zuji0">
        <di:waypoint x="1070" y="675" />
        <di:waypoint x="1070" y="560" />
        <di:waypoint x="1230" y="560" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1080" y="526" width="140" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0x5j8kc_di" bpmnElement="Flow_0x5j8kc">
        <di:waypoint x="1095" y="700" />
        <di:waypoint x="1230" y="700" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1123" y="706" width="79" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1v19mal_di" bpmnElement="Flow_1v19mal">
        <di:waypoint x="1330" y="560" />
        <di:waypoint x="1442" y="560" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0nhnmfi_di" bpmnElement="Flow_0nhnmfi">
        <di:waypoint x="1330" y="700" />
        <di:waypoint x="1435" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1c7ek3b_di" bpmnElement="Flow_1c7ek3b">
        <di:waypoint x="1485" y="700" />
        <di:waypoint x="1630" y="700" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1500" y="663" width="110" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_10lzr7n_di" bpmnElement="Flow_10lzr7n">
        <di:waypoint x="1460" y="725" />
        <di:waypoint x="1460" y="810" />
        <di:waypoint x="1870" y="810" />
        <di:waypoint x="1870" y="740" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1495" y="777" width="130" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1132ifp_di" bpmnElement="Flow_1132ifp">
        <di:waypoint x="1730" y="700" />
        <di:waypoint x="1820" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0s2n32g_di" bpmnElement="Flow_0s2n32g">
        <di:waypoint x="1920" y="700" />
        <di:waypoint x="2015" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0igy2vt_di" bpmnElement="Flow_0igy2vt">
        <di:waypoint x="2065" y="700" />
        <di:waypoint x="2200" y="700" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2089" y="710" width="83" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_02i82w5_di" bpmnElement="Flow_02i82w5">
        <di:waypoint x="2040" y="675" />
        <di:waypoint x="2040" y="550" />
        <di:waypoint x="2200" y="550" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2082" y="500" width="76" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_19yip4h_di" bpmnElement="Flow_19yip4h">
        <di:waypoint x="2300" y="700" />
        <di:waypoint x="2442" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1q5busf_di" bpmnElement="Flow_1q5busf">
        <di:waypoint x="2300" y="550" />
        <di:waypoint x="2410" y="550" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_16ne7mu_di" bpmnElement="Flow_16ne7mu">
        <di:waypoint x="2478" y="700" />
        <di:waypoint x="2710" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0qeyb4c_di" bpmnElement="Flow_0qeyb4c">
        <di:waypoint x="3160" y="590" />
        <di:waypoint x="3270" y="590" />
        <di:waypoint x="3270" y="500" />
        <di:waypoint x="2760" y="500" />
        <di:waypoint x="2760" y="660" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0wb62gd_di" bpmnElement="Flow_0wb62gd">
        <di:waypoint x="2810" y="700" />
        <di:waypoint x="2895" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1inuw44_di" bpmnElement="Flow_1inuw44">
        <di:waypoint x="2920" y="675" />
        <di:waypoint x="2920" y="590" />
        <di:waypoint x="3060" y="590" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2939" y="556" width="83" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0glemgp_di" bpmnElement="Flow_0glemgp">
        <di:waypoint x="2945" y="700" />
        <di:waypoint x="3060" y="700" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2961" y="706" width="83" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0kw4scp_di" bpmnElement="Flow_0kw4scp">
        <di:waypoint x="3160" y="700" />
        <di:waypoint x="3290" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_08vaqr7_di" bpmnElement="Flow_08vaqr7">
        <di:waypoint x="2510" y="550" />
        <di:waypoint x="2602" y="550" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13rasyz_di" bpmnElement="Flow_13rasyz">
        <di:waypoint x="3390" y="700" />
        <di:waypoint x="3522" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Participant_0f2aml5_di" bpmnElement="Participant_0f2aml5" isHorizontal="true">
        <dc:Bounds x="160" y="80" width="3860" height="380" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_14lv1qc_di" bpmnElement="Lane_14lv1qc" isHorizontal="true">
        <dc:Bounds x="190" y="80" width="3830" height="380" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0ej9dwo_di" bpmnElement="Event_0ej9dwo">
        <dc:Bounds x="272" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="243" y="295" width="94" height="40" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1q3qtyt_di" bpmnElement="Activity_1q3qtyt">
        <dc:Bounds x="400" y="230" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_0w61y1e_di" bpmnElement="Event_09palfq">
        <dc:Bounds x="592" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="585" y="215" width="49" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0s5wpzc" bpmnElement="Event_0a1sbi9">
        <dc:Bounds x="1072" y="242" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1065" y="205" width="49" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_1bbslu5" bpmnElement="Event_0tmn32i">
        <dc:Bounds x="1442" y="242" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="1418" y="206" width="84" height="27" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_0i2hehs_di" bpmnElement="Activity_0i2hehs">
        <dc:Bounds x="1230" y="220" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Activity_1aoqvtq_di" bpmnElement="Activity_1aoqvtq">
        <dc:Bounds x="2750" y="230" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0vn4nr1" bpmnElement="Event_0o5m3ge">
        <dc:Bounds x="2982" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2963" y="298" width="76" height="53" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0lm6pvo" bpmnElement="Event_1djakg2">
        <dc:Bounds x="3522" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3484" y="193" width="111" height="53" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_1v7t78c" bpmnElement="Activity_1acf5ck">
        <dc:Bounds x="3680" y="230" width="100" height="80" />
        <bpmndi:BPMNLabel />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="BPMNShape_0u4e901" bpmnElement="Event_1o3urlp">
        <dc:Bounds x="3872" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="3853" y="298" width="76" height="53" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Event_07x72bd_di" bpmnElement="Event_0xx5qw1">
        <dc:Bounds x="2602" y="252" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2559" y="193" width="121" height="53" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Flow_1kt8jt1_di" bpmnElement="Flow_1kt8jt1">
        <di:waypoint x="308" y="270" />
        <di:waypoint x="400" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1ajpc97_di" bpmnElement="Flow_1ajpc97">
        <di:waypoint x="500" y="270" />
        <di:waypoint x="592" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1d3u8m1_di" bpmnElement="Flow_1d3u8m1">
        <di:waypoint x="1230" y="260" />
        <di:waypoint x="1108" y="260" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0suvq8x_di" bpmnElement="Flow_0suvq8x">
        <di:waypoint x="1442" y="260" />
        <di:waypoint x="1330" y="260" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1khl7bf_di" bpmnElement="Flow_1khl7bf">
        <di:waypoint x="2638" y="270" />
        <di:waypoint x="2750" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_13lr13q_di" bpmnElement="Flow_13lr13q">
        <di:waypoint x="2850" y="270" />
        <di:waypoint x="2982" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0v9chj6_di" bpmnElement="Flow_0v9chj6">
        <di:waypoint x="3558" y="270" />
        <di:waypoint x="3680" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1g0vdq1_di" bpmnElement="Flow_1g0vdq1">
        <di:waypoint x="3780" y="270" />
        <di:waypoint x="3872" y="270" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_19kkesj_di" bpmnElement="Flow_19kkesj">
        <di:waypoint x="610" y="288" />
        <di:waypoint x="610" y="700" />
        <di:waypoint x="722" y="700" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1270585_di" bpmnElement="Flow_1270585">
        <di:waypoint x="1460" y="542" />
        <di:waypoint x="1460" y="278" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_05rzrmm_di" bpmnElement="Flow_05rzrmm">
        <di:waypoint x="1072" y="260" />
        <di:waypoint x="740" y="260" />
        <di:waypoint x="740" y="682" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_1igqm7m_di" bpmnElement="Flow_1igqm7m">
        <di:waypoint x="2620" y="532" />
        <di:waypoint x="2620" y="288" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Flow_0lsj40p_di" bpmnElement="Flow_0lsj40p">
        <di:waypoint x="3540" y="682" />
        <di:waypoint x="3540" y="288" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn:definitions>
